Privacy Policy

Effective Date: April 22, 2025.

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At The Flame Ritual, your privacy is not just a policy — it’s a promise.

We value your trust and are committed to protecting your personal information with transparency, respect, and responsibility.

We collect and store the following types of information when you interact with our website:

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a) Personal Information

• Name

• Email address

• Phone number

• Shipping and billing address
   

b) Payment Information

• UPI, credit/debit card details (processed securely via our payment gateway partner — we do not store your card data)
   

c) Order and Account Information

• Products purchased

• Wishlist items

• Communication history

• Order fulfillment and tracking data
   

d) Device & Usage Data

• IP address

• Browser type, device type

• Cookies and browsing behavior

• Pages visited, time spent, and referral source

We use your data to:
 

• Process and deliver your orders

• Communicate with you about purchases, deliveries, or customer service

• Send relevant updates, offers, and wellness content (only if you opt-in)

• Improve our website experience, product offerings, and personalization

• Prevent fraud and maintain security

We do not sell or rent your personal data to third parties. We only share information with:
 

• Trusted service providers (e.g., shipping partners, payment gateways) for order processing

• Analytics tools (like Google Analytics) to improve site performance

• Email platforms (like Mailchimp, Klaviyo) for newsletters — only if you subscribe

• Legal or regulatory authorities if required by law

We use cookies to:
 

• Enable website functionality (e.g., keeping items in your cart)

• Understand how visitors use our site

• Offer a smoother, more personalized shopping experience
   

You can manage your cookie preferences through your browser settings.

We only send marketing emails or texts if you’ve opted in.

You can unsubscribe anytime via the link at the bottom of our emails or by replying “STOP” to our texts.

We promise to never spam your inbox — just peaceful candle rituals, occasional drops, and early access to seasonal collections.

You have the right to:
 

• Access, correct, or delete your personal information

• Withdraw consent from marketing communications

• Request a copy of the data we hold about you
   

To exercise your rights, please email us at support@theflameritual.com

We take reasonable and industry-standard precautions to protect your data from unauthorized access, misuse, or alteration. Our site uses SSL encryption and secure payment gateways.
 

However, no method of transmission over the internet is 100% secure — we encourage you to take steps on your end to safeguard your login credentials.

Our products and site are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

This policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding your privacy, feel free to contact us at:

The Flame Ritual
📧 Email: support@theflameritual.com
📍 Based in India